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CUSTOM ORDER AVAILABILITY 

DIGITAL CUSTOM ORDERS ARE CURRENTLY OPEN. You can submit a custom order request via our custom order page. Digital custom orders are great for illustrations and graphic requests.

Examples of a digital custom order are: illustrations, sticker design, and apparel graphic design.

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PHYSICAL ITEM CUSTOM ORDERS ARE CURRENTLY OPEN. As the store expands, custom orders will be available again. We have a small team and at this time can only accept small custom orders for apparel (max 3 shirts).

Examples of a physical custom order are: illustration prints, t-shirt/jacket, stickers (physical item), and face masks.

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If you're not sure which type of custom order you need, or have any questions, please reach out to us at official.silveroe@gmail.com and we will do our best to help you! 

PRICING AND PAYMENT

  • A non-refundable 30% deposit of the initial estimate is required before any work begins to guarantee time slotted into the production schedule for said project. 

  • All balances shall be due upon completion of the work or receipt of the invoice. Invoices shall be delivered regularly and are due upon receipt.*

    • EXCEPTION: Only when specified is the CLIENT allowed to pay by the 15th day of receipt. If it is not specified on the invoice then the invoice is due upon receipt.

  • The Graphic Designer may cease work if any balances remain unpaid for a period of 15 days.

  • If the scope of work gets modified during the project and/or completion, additional costs shall be added to the invoice/final amount.

SIZING

APPAREL + ACCESSORIES

We will work with each individual to decide the best size for them, comparing their measurements with our sizing chart. The client is responsible for their own measurements and their accuracy. If a client chooses to order a size that is not recommended by SILVER.OE, the client must sign off on that size. We are not responsible for garments that do not fit after a client has signed off on the size. If a new garment is needed due to incorrect sizing, the client will be charged full price for the reorder.

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STICKERS

We will work with each individual to decide the best size for them, comparing their measurements with our sizing chart. The client is responsible for their own measurements and their accuracy. If a client chooses to order a size that is not recommended by SILVER.OE, the client must sign off on that size. We are not responsible for stickers size after a client has signed off on the size. If a new sticker is needed due to incorrect sizing, the client will be charged full price for the reorder.

CLIENT APPROVAL

  • Before the order has been placed, please review the order to ensure that the style, size, and color are correct.

  • Before the print production begins, the client must approve and sign off on artwork before going to print.

  • The Client shall be notified for approval upon any or all services provided under this Contract for finalization and submission.

  • The number of revisions, the Client is entitled to, is two.

CLIENT AGREES TO THE FOLLOWING

  • By submitting payment on our website or through other payment forms including in-person payments, Venmo*, and PayPal*, the client agrees to all shop policies available here. *When paying via Payal or Venmo a 3% fee is added to the total.

  • All print production is hand made, not mass-produced, slight variations are expected.

  • The client’s payment is his/her/their formal agreement to the contract.

  • If the contract is breached/canceled, the client acknowledges and understands that the client cannot receive a refund for my deposit as this money goes toward fabrics, supplies, materials, and pattern making and the client has no claim to them.

  • The client understands that no design or sketch services will be provided to the client until my payment or an initial deposit has been placed, subject to artisan availability. The client understands that sketch services will only be provided for custom designs but is not entitled to sketches for requested minor changes to an already existing design.

  • For custom orders, the client agrees to have the full balance paid in full before the order is collected or shipped including shipment fee. 

  • The client understands that every custom item is made to order and time is needed to create the physical or final digital product.

  • The client understands that their deposit secures a spot on the creation schedule and the date of completion is determined by SILVER.OE, in consultation with the client.

  • The client understands that the final photos are a privilege and not a requirement.

  • The client understands that SILVER.OE has the rights of ownership to the photos taken by SILVER.OE, and by signing this you are giving consent for SILVER.OE to publish the photos on any of SILVER.OE’s social media platforms (unless otherwise requested).

  • The client understands that they cannot change measurements, design, or fabric once the order has been started.

  • The client understands that they cannot change the design or fabric once the deposit has been paid and the design has been confirmed after 24 hours.

  • The client understands that if the client cannot or will not pay the remaining balance within 1 week of completion that the client forfeits their custom order and deposit as the deposit has gone toward the cost of my materials.

    • I am more than willing to work with payment plans as long as it is discussed prior to starting the order.​

  • Any information requested in order to successfully complete the client’s custom order not provided in a timely manner reflects the timeline of the custom order completion and is the client’s fault if not provided

RETURNS

We accept returns up to seven days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

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In the event that your order arrives damaged in any way, please email us as soon as possible at official.silveroe@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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If you have any further questions, please don’t hesitate to contact us at official.silveroe@gmail.com

EXEMPTIONS

Several types of goods are exempt from being returned. 

  • Made-to-order, custom pieces including made-to-order garments and customized objects will not be eligible for returns, only exchanges or store credit.

  • For custom and made-to-order garments, items will be eligible for exchange only or store credit only. Returns based on buyer error (such as submitting the wrong measurements for garments or misspelling words on custom jewelry) are not eligible for returns.

  • Final sale items cannot be refunded.

  • Made-to-order, custom pieces including made-to-order garments and customized objects will not be eligible for returns. We only offer exchanges or store credit for made-to-order pieces. 

CONFIDENTIALITY

All confidential information that is communicated to and obtained by the Graphic Designer from the Client in connection with performing the scope of services under this Contract shall be held by the Graphic Designer in full trust. At no time will the Graphic Designer use any confidential information obtained through conducting this service contract either directly or indirectly, for personal benefit, or disclose or communicate such information in any manner to any third party. This provision shall continue to be effective after the termination of this Contract.

LMITATION OF LIABILITY

Under no circumstances shall either Party be liable to the other Party or any third party for any damages or any special, indirect, or consequential damages, that might result from any part of this Contract such as, but not limited to, loss of profit, revenue, or failure in the delivery of services.

PORTFOLIO

The Graphic Designer is allowed to showcase any designs, illustrations, or final work on a public portfolio, with the sole purpose to showcase work completed, unless otherwise stated. The Client is still the owner of the final Graphic Design Deliverables. Content that contains sensitive/confidential material is only allowed to be showcased if sensitive/confidential has been removed before adding it to the portfolio. The Graphic Designer may use content created in advertisements and marketing purposes. 

FAILURE TO PERFORM SERVICES

In the event SILVER.OE cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

  • Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and

  • Company will issue a refund or credit based on a reasonably accurate percentage of services rendered; and

  • Excuse Client(s) of any further performance and/or payment obligations in this Agreement.

CANCELATION

Custom orders may be canceled/terminated by either Party submitting a written notice to the other Party or may immediately be canceled under the following circumstances:

  • If there is a failure to make required payment(s) when due.

  • The failure to make available or deliver the services in the time and manner as described in this Contract.

  • Upon termination of this Contract, the Graphic Designer shall cease reproducing, advertising, marketing, and distributing any material or information pertaining to the Client immediately.

  • Additional cancelation fees may be added if there is a physical product already in production.

MISCELLANEOUS

  1. Assignability: Neither Party may assign this Contract or the rights and obligations thereunder to any third party without the prior express written approval of the other Party which shall not be unreasonably withheld.

  2. Notices: Any notice required to be given to the Client shall be delivered by email, certified mail, personal delivery, or overnight delivery paid for by the Company.

  3. Force Majeure: Neither Party shall be liable for any failure in performance of the obligation under this Contract due to cause beyond that Party’s reasonable control (including and not limited to any pandemic, fire, strike, act or order of public authority, and other acts of God) during the pendency of such event.

  4. Modification: No modification of this Contract shall be made unless in writing, signed by both parties.

  5. Severability: If any term, clause, or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, all other terms will remain in full force and effect until the termination.

  6. Legal and Binding Contract: This Contract is legal and binding between the Parties as stated above. This Contract may be entered into and is legal and binding in the California region. The Parties each represent that they have the authority to enter into this Contract.

  7. Entire Agreement: This Contract constitutes the entire understanding of the Parties, and revokes and supersedes all prior Contracts between the Parties and is intended as a final expression of their Contract. It shall not be modified or amended except in writing signed by the Parties hereto and specifically referring to this Contract. This Contract shall take precedence over any other documents which may conflict with this Contract.

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