CUSTOM ORDER STORE POLICY

CUSTOM ORDER AVAILABILITY 

DIGITAL CUSTOM ORDERS ARE CURRENTLY OPEN. You can submit a custom order request via our custom order page. Digital custom orders are great for illustrations and graphic requests.

Examples of a digital custom order are: illustrations, sticker design, and apparel graphic design.

PHYSICAL ITEM CUSTOM ORDERS ARE CURRENTLY OPEN. As the store expands, custom orders will be available again. We have a small team and at this time only accept small custom orders for apparel (max 3 shirts, and stickers (max 20 stickers).

Examples of a physical custom order are: illustration prints, t-shirt/jacket, stickers (physical item), and face masks.

If you're not sure which type of custom order you need, or have any questions, please reach out to us at official.silveroe@gmail.com and we will do our best to help you! 

PRICING AND PAYMENT

The client is in agreement with the price quote(s) received for the client’s custom item(s), which is valid for 30 days. Once a deposit is paid for this amount agreed, the client understands that the client is responsible for paying the entire amount due. A minimum 50% non-refundable deposit is required before we can begin production.

ORDER PROCESS

Once you have decided on your garment style, color, size, and any other necessary information, the order can be processed once payment is received.

SIZING

APPAREL + ACCESSORIES

We will work with each individual to decide the best size for them, comparing their measurements with our sizing chart. The client is responsible for their own measurements and their accuracy. If a client chooses to order a size that is not recommended by SILVER.OE, the client must sign off on that size. We are not responsible for garments that do not fit after a client has signed off on the size. If a new garment is needed due to incorrect sizing, the client will be charged full price for the reorder.

STICKERS

We will work with each individual to decide the best size for them, comparing their measurements with our sizing chart. The client is responsible for their own measurements and their accuracy. If a client chooses to order a size that is not recommended by SILVER.OE, the client must sign off on that size. We are not responsible for stickers size after a client has signed off on the size. If a new sticker is needed due to incorrect sizing, the client will be charged full price for the reorder.

CLIENT SIGN OFF

  • Before the order has been placed, please review the order to ensure that the style, size, and color are correct.

  • Before the print production begins, the client must approve andsign off on artwork before going to print.

CLIENT AGREES TO THE FOLLOWING

  • By submitting payment on our website or through other payment forms including in-person payments, Venmo*, and PayPal*, the client agrees to all shop policies available here. *When paying via Payal or Venmo a 3% fee is added to the total.

  • All print production is hand made, not mass-produced, slight variations are expected.

  • The client’s payment is his/her/their formal agreement to the contract.

  • If the contract is breached/canceled, the client acknowledges and understands that the client cannot receive a refund for my deposit as this money goes toward fabrics, supplies, materials, and pattern making and the client has no claim to them.

  • The client understands that no design or sketch services will be provided to the client until my payment or an initial deposit has been placed, subject to artisan availability. The client understands that sketch services will only be provided for custom designs but is not entitled to sketches for requested minor changes to an already existing design.

  • For custom orders, the client agrees to have the full balance paid in full before the order is collected or shipped including shipment fee. 

  • The client understands that the average custom item takes up to 1 week to produce after finalizing design and fabric options (unless a rush fee has been paid).

  • The client understands that their deposit secures a spot on the creation schedule and the date of completion is determined by SILVER.OE, in consultation with the client.

  • The client understands that the final photos are a privilege and not a requirement.

  • The client understands that SILVER.OE has the rights of ownership to the photos taken by SILVER.OE, and by signing this you are giving consent for SILVER.OE to publish the photos on any of SILVER.OE’s social media platforms (unless otherwise requested).

  • The client understands that they cannot change measurements, design, or fabric once the order has been started.

  • The client understands that they cannot change the design or fabric once the deposit has been paid and the design has been confirmed after 24 hours.

  • The client understands that if the client cannot or will not pay my remaining balance within 1 week of completion that the client forfeits their custom garment and deposit as the deposit has gone toward the cost of my materials.

  • The client understands that they must provide the following before their custom garment will be started: Correct Shipping Address, Contact Number, and Measurements.

  • Any information requested in order to successfully complete the client’s custom garment not provided in a timely manner reflects the timeline of the custom garment’s completion and is the client’s fault if not provided

FAILURE TO PERFORM SERVICES

In the event SILVER.OE cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

  • Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and

  • Company will issue a refund or credit based on a reasonably accurate percentage of services rendered; and

  • Excuse Client(s) of any further performance and/or payment obligations in this Agreement.

RETURNS

We accept returns up to seven days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at official.silveroe@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at official.silveroe@gmail.com

EXEMPTIONS

Several types of goods are exempt from being returned. 

Made-to-order, custom pieces including made-to-order garments and customized objects will not be eligible for returns, only exchanges or store credit.

For custom and made-to-order garments, items will be eligible for exchange only or store credit only. Returns based on buyer error (such as submitting the wrong measurements for garments or misspelling words on custom jewelry) are not eligible for returns.

Final sale items cannot be refunded.

Made-to-order, custom pieces including made-to-order garments and customized objects will not be eligible for returns. We only offer exchanges or store credit for made-to-order pieces. 

CANCELATION

Orders may be canceled up to 24 hours after the order is originally placed. Rush orders cannot be canceled at any time. A cancellation fee of 50% of the product’s price will be charged for any canceled order.

Additional cancellation fees may be incurred per manufacturer guidelines, payable by purchaser.